Digital Collaboration Platform
Multi channel digital collaboration platform to allow customers and technicians to connect with agents via multiple channels from around the globe.
Channels supported are
- Mobile app
- Web interface
- SMS
More details can be seen on company website: https://straviso.com/product/nexus/
KNEWS
Collect and mark organisation information as relevant to different audience in organisation so individual will be presented with most relevant information when he/she looks out for any information in KNEWS.
This common knowledge base is accessible via web interface as well as mobile application.
More details can be seen on company website: https://straviso.com/product/knews/
World wide insights
Web application with key visuals reflecting current view of organisation to drive managerial decisions and improve performance.
KPI Management
Develop important KPIs using available data and develop month over month reports to understand performance of each KPI.
Understand how one region is doing better than other and what can be done to improve on regions doing less compared to other regions.
- Discuss new initiatives in the product with management and define the scope
- Architect technical solution for a project
- Create high level design and low level design for features
- Develop features in the product
- Deploy on dev / test environment and get tested with test team
- Deploy on UAT environment and review with management and customers
- Deploy on production
- Take interviews ranging from Software Engineering to Product Manager profiles
- Develop KPIs for sales around the globe with lot of data
- Publish month over month report for each KPIs with analysis on how the trend and if there is high variance
- Develop reports and dashboards for management to review organisation performance
- Initiated multiple study groups to share SSAS knowledge
- Develop ETL data pipelines using SSIS
- Develop cubes to analyse data using SSAS
- Integrate database and cubes with Power BI reports