Developers
August 5, 2020

2020 Web Development Trends

VR, AR, AI, and Chatbots. Trends that are expected to become common practices.

Today we will talk about the latest web development trends in 2020.

Trends

  1. Virtual Reality and Augmented Reality
  2. Responsive Web Design
  3. Artificial Intelligence and Cybersecurity
  4. Chatbots and Customer Support 

Virtual Reality and Augmented Reality

As the internet evolves, there is a rise in multimedia content. Videos, podcasts, images, voice notes. Now, in 2020 Virtual Reality is expected to be the technology that will call the attention. Its use varies, but it will mostly fulfill the role of providing users the ability to try a product before buying it.  

Microsoft, Youtube, and Google have already implemented Virtual Reality and Augmented Reality in their platforms. The fact that the biggest companies are implementing it, motivates startups and independent entrepreneurs to put an eye on it.  

Responsive Web Design 

This way of development has proved its success for years. The fact that you can design, code, and build a product or service in a " one development fits all screens" mode is and will continue to be the best practice. With the help of many frameworks, developers choose to build websites and applications that fit all screen sizes.

Many mobile developers are either IOS developers or Android developers. Well, if they know a language that can be used in a framework to build native apps, such as Ionic, they can easily build applications that fit both operating systems. The market competition between IOS and Android is here to stay, but you can choose to develop for both instead of limiting your expertise.

Google applies a Mobile-First search mechanism, where websites are chosen by how well they are displayed on cell phones. The world is moving towards mobile. Mobile-first is the right approach, but the web will not go away.

Artificial Intelligence and Cybersecurity

AI is another big trend of 2020, and it is expected to be a trend for a couple of years more until it established itself fully. Its efficiency has already been tested and proved. If you want to be up to date, be sure to learn how to offer AI services.

The biggest companies are using AI in their algorithms. Uber and Lyft both use this technology to know the price of a ride, to predict wait time, and to calculate the time of arrival.

If you are interested in cybersecurity, you have to know that AI cannot be compared to human intelligence for certain tasks. One of them is Cybersecurity.

AI cannot be compared to human intelligence at all, but as it is not yet fully developed, we still are in charge. One of the biggest risks of developing unsafe AI applications is that intelligence can get out of control and take its form. As long as the developers are conscious and trained to follow best practices, AI can be very beneficial.

Statista has forecasted that around 3 Billion dollars will be spent from 2016 to 2025 on AI for cybersecurity. AI doesn’t take a rest like humans do. They are online counter-attacking criminals 24/7.

Chatbots and Customer Support

Every good working business counts with customer service and support. A study shows that one of the most important things a company can offer in 2020 is customer care. If they offer great products but they don't count on excellent customer service, the company loses credibility big time.  

In the past years, we have seen the efficiency of Chatbots at the service of customer support. They don't take breaks, and they give the chance to users to get answers to their questions by predetermined logic.  

69% of consumers prefer to get an instant answer rather than calling a customer service agent or waiting for an email response. It is expected that almost all customer service will be powered by chatbots in 2020. To be exact, 85% will be done without human interaction.

Businesses offer chatbot customer service for its good reputation and because it saves them a lot of capital that would be spent in human resources. If customer surveys and customer interaction would show that the market doesn't respond well to chatbots, they wouldn't work. But users prefer instant answers, and companies offer good customer service and save money. It's a win-win situation.  

In conclusion, every year there are trends in all industries. In fashion, in automotive, in retail, and technology. Within technology, in the web development section, we can find many trends. Today we described the top 4 that are occurring in 2020. Trends many times appear and disappear, but this top 4 are here to stay. The growth of AI and VR will last years, and customer service will be done almost without human interaction by the end of the year.

TagsAIARVRChatbots
Lucas Bonder
Technical Writer
Lucas is an Entrepreneur, Web Developer, and Article Writer about Technology.

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DevelopersAugust 5, 2020
2020 Web Development Trends
VR, AR, AI, and Chatbots. Trends that are expected to become common practices.

Today we will talk about the latest web development trends in 2020.

Trends

  1. Virtual Reality and Augmented Reality
  2. Responsive Web Design
  3. Artificial Intelligence and Cybersecurity
  4. Chatbots and Customer Support 

Virtual Reality and Augmented Reality

As the internet evolves, there is a rise in multimedia content. Videos, podcasts, images, voice notes. Now, in 2020 Virtual Reality is expected to be the technology that will call the attention. Its use varies, but it will mostly fulfill the role of providing users the ability to try a product before buying it.  

Microsoft, Youtube, and Google have already implemented Virtual Reality and Augmented Reality in their platforms. The fact that the biggest companies are implementing it, motivates startups and independent entrepreneurs to put an eye on it.  

Responsive Web Design 

This way of development has proved its success for years. The fact that you can design, code, and build a product or service in a " one development fits all screens" mode is and will continue to be the best practice. With the help of many frameworks, developers choose to build websites and applications that fit all screen sizes.

Many mobile developers are either IOS developers or Android developers. Well, if they know a language that can be used in a framework to build native apps, such as Ionic, they can easily build applications that fit both operating systems. The market competition between IOS and Android is here to stay, but you can choose to develop for both instead of limiting your expertise.

Google applies a Mobile-First search mechanism, where websites are chosen by how well they are displayed on cell phones. The world is moving towards mobile. Mobile-first is the right approach, but the web will not go away.

Artificial Intelligence and Cybersecurity

AI is another big trend of 2020, and it is expected to be a trend for a couple of years more until it established itself fully. Its efficiency has already been tested and proved. If you want to be up to date, be sure to learn how to offer AI services.

The biggest companies are using AI in their algorithms. Uber and Lyft both use this technology to know the price of a ride, to predict wait time, and to calculate the time of arrival.

If you are interested in cybersecurity, you have to know that AI cannot be compared to human intelligence for certain tasks. One of them is Cybersecurity.

AI cannot be compared to human intelligence at all, but as it is not yet fully developed, we still are in charge. One of the biggest risks of developing unsafe AI applications is that intelligence can get out of control and take its form. As long as the developers are conscious and trained to follow best practices, AI can be very beneficial.

Statista has forecasted that around 3 Billion dollars will be spent from 2016 to 2025 on AI for cybersecurity. AI doesn’t take a rest like humans do. They are online counter-attacking criminals 24/7.

Chatbots and Customer Support

Every good working business counts with customer service and support. A study shows that one of the most important things a company can offer in 2020 is customer care. If they offer great products but they don't count on excellent customer service, the company loses credibility big time.  

In the past years, we have seen the efficiency of Chatbots at the service of customer support. They don't take breaks, and they give the chance to users to get answers to their questions by predetermined logic.  

69% of consumers prefer to get an instant answer rather than calling a customer service agent or waiting for an email response. It is expected that almost all customer service will be powered by chatbots in 2020. To be exact, 85% will be done without human interaction.

Businesses offer chatbot customer service for its good reputation and because it saves them a lot of capital that would be spent in human resources. If customer surveys and customer interaction would show that the market doesn't respond well to chatbots, they wouldn't work. But users prefer instant answers, and companies offer good customer service and save money. It's a win-win situation.  

In conclusion, every year there are trends in all industries. In fashion, in automotive, in retail, and technology. Within technology, in the web development section, we can find many trends. Today we described the top 4 that are occurring in 2020. Trends many times appear and disappear, but this top 4 are here to stay. The growth of AI and VR will last years, and customer service will be done almost without human interaction by the end of the year.

AI
AR
VR
Chatbots
About the author
Lucas Bonder -Technical Writer
Lucas is an Entrepreneur, Web Developer, and Article Writer about Technology.

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